Logs

access level all payroll users (view only) module payroll payroll card in this area, users can view various types of historical activity related to the customer the logs tab provides a comprehensive history of all system and user activities for reference and auditing purposes activity logs display detailed information for payroll customer updates, showing specific attribute changes along with previous and new values located at the top of the workspace, users can select from the following three action buttons to change what type of logs are displayed payroll logs, automated batching, and customer logs payroll logs inside the payroll logs workspace, users can view previous history related to payroll the users can view id for the system to keep track of all the activities description this tells the user what took place created at tells the time the activity took place users can also select the purple view properties button, which allows them to see the changes that have been made in greater detail override tracking ⚠️ warning all override actions are logged for audit purposes whenever a user overrides any of the payroll requirements under the processing tab , it will now show up under the view properties inside the properties details ℹ️ note the system now includes the username of the user who performed an override during payroll processing for greater transparency and tracking the override log displays username of the person who performed the override timestamp of the override action reason provided for the override which requirement was overridden detailed activity logs ✅ success activity logs now display detailed information for payroll customer updates, showing specific attributes that were changed previous values before the change new values after the change user who made the modification exact timestamp of the change automated batching inside the automated batching workspace, users can view the previous history related to batching the users can view id for the system to keep track of all the activities description this tells the user what took place created at tells the time the activity took place users can also select the purple view properties button, which allows them to see the changes that have been made in greater detail batching events tracked the system logs various batching events including manual batching actions automated batching successes batching failures and retries user interventions in the batching process customer logs inside the customer logs workspace, users can view the previous history related to reminders sent out the users can view id for the system to keep track of all the activities description this tells the user what took place created at tells the time the activity took place users can also select the purple view properties button, which allows them to see the changes that have been made in greater detail customer communication tracking this section tracks email notifications sent to customers sms messages dispatched reminder sequences and their outcomes failed delivery attempts customer responses to automated communications note this logs tab is primarily informational and serves as a reference it does not require much user interaction and has few actions available to users using logs for troubleshooting 📌 tip the logs tab is an invaluable troubleshooting tool use it to trace processing issues review the sequence of events leading to an error identify which user made specific changes determine when problems first occurred audit user actions track all modifications to customer records review override justifications monitor compliance with procedures investigate customer complaints verify when communications were sent check what changes were made to their account confirm processing timelines best practices regular review check logs when investigating discrepancies review override patterns for training opportunities monitor failed automated processes documentation use logs to support customer service responses reference log ids when escalating issues include log excerpts in incident reports compliance logs serve as audit trails for regulatory purposes all actions are permanently recorded cannot be modified or deleted by users troubleshooting & escalation common issues logs not loading symptoms blank screen or loading spinner persists possible causes large volume of log entries browser timeout network connectivity issue permission problem resolution steps try loading a shorter date range refresh the browser check network connection verify user has view permissions missing log entries symptoms expected activities not appearing possible causes activities occurred outside selected timeframe system logging delay wrong log type selected activities logged under different category resolution steps expand date range selection check all three log types wait 5 minutes for system sync search by specific activity id if known cannot view properties symptoms view properties button not working possible causes no additional properties for that entry browser pop up blocker session timeout display rendering issue resolution steps try different log entry disable pop up blocker re login to refresh session try different browser when to retry vs escalate retry these actions 🔄 refresh browser 🔄 switch between log types 🔄 adjust date filters 🔄 clear browser cache escalate immediately for 🚨 no logs visible for any customer 🚨 log data appears corrupted 🚨 incorrect user shown in logs 🚨 system error messages escalation process level 1 team lead/manager questions about specific log entries override justification reviews training on log interpretation audit trail requests level 2 it help desk missing log data system logging failures performance issues data integrity concerns how to submit an it help desk ticket 📌 tip see how to submit a support ticket for detailed instructions quick reference navigate to help in the navigation bar select it help desk include log type, date range, specific issues screenshot the log view note any error messages next steps after reviewing logs admin tab manage flags and status processing tab review current requirements billing tab check payment history 📚 quick reference need help with terminology? check our januscrm glossary & acronym index for definitions of all terms used in this documentation questions about permissions? review the user roles & permissions matrix to understand access levels