How to Submit a Support Ticket
Submitting a UX Design Request
4 min
π overview all ux design requests should be submitted through the ux team service desk this ensures requests are properly logged, prioritized, and tracked by the design team β
steps to submit a ticket access the service desk go to the ux team service desk π https //ocmi atlassian net/servicedesk/customer/portal/12 select the request type click on βdesign request β fill in the required fields summary β provide a short and clear description (e g , homepage banner redesign ) ux product β specify the product or department this request is for platforms β identify which platforms to consider (e g , web, mobile ) (optional) add a completion date if there is a deadline provide requirements & additional information what you need & why β add context to help the ux team prioritize your request attachments β upload brand guidelines, product specifications, screenshots, or reference materials acceptance criteria β clearly define what βdoneβ looks like visuals preview π best practices keep summaries concise but descriptive always include attachments when available be specific in acceptance criteria to avoid misalignment submit separate tickets for unrelated requests
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