Underwriting Overview

access level underwriting specialist (full access), manager (full access), sales representative (view only) module underwriting the underwriting dashboard is the primary workspace for managing customer risk assessment and approval processes this centralized interface allows users to review submissions, make approval decisions, and track the progress of underwriting requests across multiple categories dashboard categories the underwriting dashboard is organized into four main categories submissions outside submissions southeast ccp code addition requests each category provides specific functionality for different types of underwriting workflows and customer segments submissions the submissions section manages standard underwriting requests and includes the following status tabs pending new submissions awaiting review approvals submissions that have been approved for processing declined submissions that have been rejected payment declined submissions with payment processing issues outside submissions the outside submissions section handles external underwriting requests with the same status structure pending external submissions awaiting review approvals approved external submissions declined rejected external submissions payment declined external submissions with payment issues southeast ccp the southeast ccp section manages region specific underwriting with three status options pending southeast submissions awaiting review approvals approved southeast submissions declined rejected southeast submissions pending tab the pending tab displays customer submissions awaiting underwriting review each submission shows business name the customer's company name date when the broker submitted to underwriting broker name the submitting broker class code a number based on the customer's description of operations available actions users can perform the following actions on pending submissions view access the company profile notes add notes that transfer to the lead card download download the customer company profile desc of ops update the description of operations lead card view the customer's lead card view submission documents the view action allows users to access pdf documentation submitted for underwriting review these documents typically include company profile information loss history affidavit (lha) supporting business documentation adding notes the notes action button allows users to add notes to customer records these notes will appear in the history section of the customer's profile for future reference download the download action exports the customer's company profile as a pdf document description of operations the desc of ops action allows users to modify the description of operations use this when the provided description is too vague the description doesn't accurately match the business activities lead card the lead card action opens the customer's complete lead information for review approval process to approve a customer submission select the approvals action button (green checkmark) in the pending tab choose the carrier select attempt to charge review all required documentation select the approve button to finalize the decision ℹ️ note use "was the payment processed outside of janus?" only when cash or other payment methods are collected outside the normal system process ✅ success when you approve a submission, the customer and their documents are automatically sent to the designated carrier a green confirmation notification will appear in the upper right corner rejection process to reject a submission with incorrect or missing documentation select the declines action button (red x) in the pending tab enter a reason for the rejection select reject to finalize the decision ⚠️ warning you must provide a reason when rejecting a submission this information is logged for audit purposes and customer communication required documentation (florida) 🔄 automated for florida submissions, januscrm automatically pulls the following information proof of coverage customer's coverage history loss run (florida department of financial services) customer's policy history osha accident search customer's osha records prior policy (search) customer's previous policy history detail by entity name (sunbiz) customer's business registration information exemption report employee exemption information approvals tab the approvals tab displays approved submissions customers in this tab have received enrollment documents carrier agreements employee applications this tab serves as a historical record of approved deals declines tab the declines tab archives rejected submissions for reference and audit purposes payment declined the payment declined tab shows submissions where payment processing failed 📌 tip both the broker and underwriter receive payment status receipts while brokers are responsible for notifying customers of declined payments, underwriters handle the re charge process code addition requests the code addition requests section manages requests for new classification codes with three status categories pending new code requests awaiting review approvals approved code additions declined rejected code requests when code additions are needed customers request code additions when adding new business activities (e g , a flooring company adding plumbing services) expanding to new states (e g , florida business adding georgia operations) hiring employees for different job classifications next steps after familiarizing yourself with the underwriting dashboard , explore enrollment dashboard overview learn about the next step in customer onboarding leads tab overview understand how customers reach the underwriting stage data dashboard overview explore task management for underwriting activities related features the underwriting dashboard connects with several januscrm modules customer information flows from the sales tab process approved customers move to the enrollment dashboard rejected customers may return to the leads module for follow up need help? 📌 tip check our januscrm glossary & acronym index for definitions of all terms used in this documentation for questions about permissions, review the user roles & permissions matrix to understand access levels